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You can use the following links below to jump to a specific section, or simply scroll down until you locate the information you are looking for.
Products
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Ordering
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Payment
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Shipping
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Problems/Returns
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Other
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Products
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| What exactly is "sterling silver? |
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| Sterling Silver is a mixture of 925 parts fine silver and 75 parts copper, also read as 92.5% silver and 7.5% copper. While other metals besides copper can be mixed with silver to form “sterling silver”, extensive research and testing has shown copper to be an ideal mate to silver improving silver’s hardness and durability without affecting its naturally beautiful color. |
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| Does your sterling silver tarnish? |
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| All sterling silver will tarnish. This black tarnish is caused as a result of the silver reacting with gases in the air such as sulfur and/or hydrogen sulfide. To help minimize this effect, many sterling silver pieces are coated with either rhodium or platinum which helps to keep them from tarnishing, but these coatings will wear off in time, at which point you will need to properly clean your jewelry to remove this unwanted effect. |
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| How can I properly care for my sterling silver items? |
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Regular wearing of your silver jewelry is one of the best ways to prevent tarnish from building up. However, regular cleaning of all your silver items will prevent tarnish and keep your silver looking as good as the day you bought it.
Tarnish is most easily removed when it first becomes visible. Be sure to use products formulated specifically to remove tarnish. There are many silver polishes, solutions or cloths appropriate for removing tarnish. They are readily available at many retail stores as well as from companies doing business on the Internet.
For addition tips on caring for your jewelry, Click Jewelry Cleaning Tips and Suggestions to go there now. |
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| Does Jewels of Denial sell products for cleaning jewelry? |
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At this time, we have chosen to focus on stocking and selling actual jewelry items rather than accessories to clean and care for your jewelry. If you're looking for a trusted source that sells excellent products for cleaning and caring for your jewelry, please visit our friends at Blitz.
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Ordering
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| How do I place an order online? |
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| Add your item(s) to your "cart". If you are only ordering one item, click the “Checkout Now” button near the bottom of your cart page and complete your transaction as prompted. If you click the “Continue Shopping” button, but find you are still ready to checkout, simply click the “My Shopping Cart” icon located in the top right corner of any product page or the home page, and you will be redirected to the cart page where you can checkout as described above. |
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| How do I know if ordering online is secure? |
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Security is a top priority at Jewels of Denial. When you submit sensitive information via the website, your information is protected both online and offline.
When our order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and protected with the best encryption software currently available in the industry - SSL. We use the most advanced form of SSL software available: 256-bit encryption by GeoTrust which is owned by VeriSign, the industry leader in online transaction security. To learn more about GeoTrust SSL, follow this link: GeoTrust.
Access to all of our users' information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All of our servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Only personnel with proper security clearance have access to these restricted areas.
All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customers' information remains protected. |
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| What happens if an item is backordered or out-of-stock? |
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If an item is found to be out of stock after your order has been placed, then the item will be automatically removed from your order. We will not hold up an order because an item is backordered. You will not be charged for the backordered item or for the shipping cost of the item. The item that was backordered will have to be re-ordered online when it becomes available again.
We do not sell merchandise that we don't have in-stock, which is why we provide a convenient Auto-Notify feature. Simply click the Auto-Notify button and fill in your email address, and you'll receive an e-mail notification as soon as the product becomes available for purchase. |
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Payments
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| What methods of payment do you accept? |
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| We accept the following forms of payment for online purchases: VISA®, MasterCard®, PayPal, Google Checkout, money order or personal check. Please note that we do not ship orders C.O.D. |
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| How can I place an order without using a credit card? |
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We accept checks and money orders in addition to credit card payments.
To order on the Internet and pay by this method:
1. Complete your order on our site and select either "Check" or "Money Order" as your payment option
2. Once you have finished and submitted your order, print a copy of the order summary or a copy of the order
confirmation sent to your e-mail address
3. Mail the paperwork above along with your Check or Money Order to the address listed below (be sure to include the
order number on your Check or Money Order)
To order offline:
1. Download our order form (requires Adobe Reader – click here to download it free)
2. Complete the order form with all of the necessary information regarding your order
3. Mail the order form along with your Check or Money Order to:
(be sure to include the order number on your Check or Money Order)
Jewels of Denial
9218 Metcalf, Suite 362
Overland Park, KS 66212
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| Will you charge sales tax on my order? |
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| We are required by law to collect sales tax for orders shipped into states where we have a physical presence. Please add applicable sales tax to orders being shipped to Kansas only. |
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| How do I use a promotion code or a gift card on your site? |
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| During checkout, enter the code found on your promotional piece in the "Coupon or Gift Card" box and click the "Update Cart" button. Your discount will not be reflected in the "Sub Total" line and will now read "Sub Total (Including Discounts)" with the discounted price. |
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Shipping
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| How do I determine the shipping charges on my order? |
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| Standard shipping is $2.99 for USPS First Class Mail on all orders shipped to destinations within the United States/Canada. Orders over $35.00 shipped within the United States/Canada are free. You can also upgrade to Priority Mail for a flat rate of $5.95 regardless of your order size. |
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| Worldwide shipping is $4.99 for USPS First Class International Mail on all orders shipped outide the United States/Canada. |
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| When can I expect to receive the items I ordered? |
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| We are closed Saturdays, Sundays and standard U.S. Holidays. All orders received during these times will be processed on the next business day. Once your order has shipped, your estimated time of arrival will be determined by your local USPS guidelines for delivery. Since the majority of our packages ship via USPS First Class Mail or USPS Priority Mail, you should receive your items in about 2-3 business days from the date of shipment. International Orders can take up to 3 weeks for delivery. |
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| What is the cost for USPS Express Mail service? |
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| Packages that weigh less than 8 ounces (most shipments) will incur a flat shipping rate of $14.40 for delivery via USPS Express Mail. Packages over 8 ounces and under 2 pounds will incur a flat rate of $18.80 for delivery via USPS Express Mail. |
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| Do you ship to international addresses? |
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| Yes. We ship worldwide via USPS First Class International service with flat shipping rates regardless of your order size. Orders shipping to Canada and Mexico ship for $2.99 and $3.99 for all other parts of the world outside of the United States. |
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| Can my order be shipped to a P.O. Box? |
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| We encourage you to use a street address as your ship-to address. When you use a street address, it's much more likely that your order will be updated with tracking information online. While we're happy to send your order to a PO box via USPS, if we do, tracking information may delayed or not even available. |
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Problems/Returns
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| Can I return or exchange my purchase if I don't like it? |
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Products can be returned for a refund or like-item exchange within 30 days of the shipping date on your invoice.
The products(s) must be returned in new condition in the original packing materials. For returns, a full refund of the purchase price will be issued (shipping charges are not refundable). For exchanges or refunds, you are responsible for shipping the item(s) back to us. We will cover the cost of shipping replacement item(s) back to you.
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| Misprints |
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| We make every effort to ensure the accuracy of all information displayed on our site. We reserve the right to correct any errors, whether in pricing, description, specifications, pictures, etc. Jewels of Denial is not responsible for typographic or technical errors. Should you experience a problem with your order as a result of a misprint on our site, we will work with you to rectify the problem to your satisfaction. |
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Other
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| How can I get information on special sale events? |
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Customers and visitors to our site can sign-up to receive our free e-mail notices that contain information on:
New products
Clearance items
Special promotional incentives
Latest trends in jewelry fashion
Tips on caring for your jewelry
To receive these notices, enter your e-mail address on our home page in the "Exclusive Special Offers" box on the left hand side of the screen. |
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| How do I change my e-mail address? |
| On our home page, click "My Account". If you are not currently logged in, you will be asked to enter your e-mail address and password. Once you have been successfully logged in, you can make changes to your personal account for items such as e-mail, billing and shipping information. |
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| How do I update my e-mail preferences? |
| If you currently subscribe to our e-mail newsletter and no longer wish to receive it, click here to send an e-mail to the appropriate department within our company. Your removal request will generally happen within minutes, but could take 24-48 hours depending on upgrades and maintenance being performed on our database and servers. |
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| How can I contact Jewels of Denial about a potentially fraudulent website or email I received? |
We take great pride in our security features at Jewels of Denial. However, if you feel that someone is trying to contact you other than us - but it appears that the solicitation is coming from us, please forward all information about the contact to the email address listed below.
If we need to clarify some information on your order, we will always reference the security code which can be found on your order confirmation when we contact you. This is a unique code that is only provided to you regarding your order.
In the unlikely event that you receive an email from us requesting credit card or other personal data without the security code, DO NOT provide the information requested. Instead, contact our Customer Service Department immediately.
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